How do I register? 

This event is now at capacity so in-person registrations are closed but you can register for a digital pass instead. 

How will I gain entry to the event?

Once you have completed your registration you will receive a confirmation email containing information about the event if your application is successful. When you arrive at the venue on the day, this confirmation email will allow you entry to the event.

Why can't I find any emails related to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

How do I register? 

Click ‘DIGITAL PASS' in the toolbar at the top of the page. Once you have completed registration, you will receive a confirmation email with your booking information and link to access the FT Live Event App.

How do I login?

To login to the event you must be registered to the FT Live Event App. You would have been sent your login details to the event app platform by email . If you have not registered to the FT Live Event App, you will be asked to complete your profile and complete matchmaking - our AI tool which helps match you with relevant contacts at the event. Once registered to the FT Live Event App, click through the links in the email to access the event homepage and platform. From here you will be able to explore the agenda, speakers and partner.

 
Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.

How do I join a session?

Once logged in to the FT Live Event App, you should navigate to the 'Live Broadcast’ tab on the left-hand side.

 
Why can I not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at ftlive@ft.com or +44 (0) 207 775 6653.

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

Why can I access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and ad-blockers to be switched off.

My device is connected properly, why can I still not hear anything?

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

How will my personal data be handled?  

Your personal data will be processed in accordance with our Privacy Policy. Whilst the Covid pandemic is ongoing, we are also processing your data in accordance with the latest Government Guidance.

What is the cancellation policy?  

If you can no longer attend the conference, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. 

How do I get to the venue?

The address of the venue can be found here, along with transport options and parking information.

Is the venue accessible? 

We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.

Will food and drink be provided at the event?

Yes, lunch and refreshments will be provided at the event.

I have dietary requirements, what should I do? 

If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.